Straight answers, including the one that saves you the most money.

Almost certainly not. Fog, haze, streaking or condensation between the panes means the seal on the insulated glass unit has failed. The frame, the sash and the hardware are usually in perfectly good shape.

A new insulated glass unit gets built to your measurements and set into the frame you already own. You keep the window, you keep the trim, and you keep a large share of what a full replacement would have cost. If replacement really is the better call — rotted frames, broken sashes, a window that no longer operates — we'll tell you that too.

Quotes and exact measurements are commonly same-day. Mirrors and glass tabletops are frequently cut, polished and installed within 24 hours — sometimes within a couple of hours.

Custom-ordered insulated units and tempered glass have to be fabricated, which is normally a matter of days. Customers routinely arrive here after being quoted four to eight weeks by larger companies.

Yes. The business is listed as open 24 hours because the owner answers his own phone. Reviews describe calls picked up at 8:30 in the evening, at 9pm, on Saturday mornings, and on Sundays after church.

Broken glass doesn't wait for Monday, so neither does the phone.

In a lot of cases, yes. Text a clear photo of the glass and rough measurements to (248) 242-2171 and you'll usually have a number back the same day.

Anything being custom cut still gets an exact on-site measurement before it's ordered — that's why jobs here don't come back the wrong size.

Every piece of glass is a different price, so it's quoted per job rather than off a price list. What drives the number:

• Overall size and glass thickness
• Whether code requires tempered glass (doors, low sills, bathrooms, stair landings)
• Sealed insulated unit vs. single pane, and clear vs. Low-E
• Edge finishing — polished, seamed or beveled
• How hard the opening is to reach: second story, over a stairwell, above a tub

What you're told on the phone is what shows up on the invoice. No trip charges appearing at the end, no “while I'm here” add-ons.

Yes, and it's a very common call. Those 1/4-inch builder mirror walls are usually held on with both mastic and clips. They come out in one piece where possible, get broken down safely where that isn't possible, and are hauled away — which is most of the reason people don't want to attempt it themselves.

Yes. One glass top for one table. A single cabinet door pane. One cracked basement window. The mirror that arrived broken inside a flat-pack vanity. These are normal jobs here, and they're often the same-day ones.

Yes — storefronts, salons and barbershops, gyms and training studios, physical therapy clinics, bakeries and restaurants, offices and churches. That includes emergency board-ups after a break-in, and pulling a storefront panel so oversized equipment can get into the building.

Oakland, Wayne, Macomb and Washtenaw counties — plus the surrounding areas, and all of Michigan.

• Oakland: Rochester Hills, Rochester, Auburn Hills, Troy, Oakland Township, Lake Orion, Clarkston, Bloomfield Hills, West Bloomfield, Birmingham, Royal Oak, Novi, Farmington Hills, Southfield, Waterford, Pontiac
• Macomb: Sterling Heights, Shelby Township, Utica, Macomb Township, Warren, Clinton Township, Chesterfield, Washington Township, Romeo, St. Clair Shores
• Wayne: Detroit, Livonia, Dearborn, Canton, Westland, Northville, Plymouth, Redford, Grosse Pointe, Wyandotte
• Washtenaw: Ann Arbor, Ypsilanti, Saline, Dexter, Chelsea, Milan

Those four counties are the everyday territory, and the towns above are only the common ones. The work goes anywhere in Michigan — so if your town isn't listed, call and ask.